Terms & Conditions

General conditions

The domain name in2wood.be belongs to MMcreation bvba BE0418.964.972 registered in Hoge Brug 28 - 9280 Denderbelle - Belgium. Our products are available for sale online for Europe and in stores worldwide. You can consult our different stores by checking our store locator online. Purchases made on in2wood.be are subject to the sales conditions presented in this document and regulated by the Belgian legislation on the matter of distance selling.

Pricing

All our prices are indicated in euros € and include VAT for sales within the European Union. These prices are subject to changes without previous notice. All taxes, tariffs and customs duties are borne by the customer according to the legal provisions in force. The amount of those taxes varies according to the country and to the total invoice amount in euros. Those taxes are borne by the customer when receiving his/her order.

Payments

The order is shipped after the reception and confirmation of the payment. We offer the following payment options by mollie.com: Apple Pay, Bancontact / MrCash, Visa, Master Card & Ideal. When purchasing, you will be redirected to the mollie.com official website for secure payments.

Security

The online payment methods offered by Mollie.com rely on secured servers that guarantee the protection and authenticity of the information traveling from our virtual shop to the bank. Those methods also ensure that no pieces of information can be used by any disinterested party, as they are based on protected algorithms, transmitting encrypted information, so that it is only visible for bank entities. In2wood cannot see, nor stock all this information.

Shipping

In2wood ships all over Europe. The shipping costs are calculated depending on the weight of the selected products and are calculated on the moment of the purchase on our website.

Delivery

The customer must be physically present for delivery. In case of absence, the carrier will leave a reminder and the customer will have a 5-day delay to pick the goods up at the indicated address. If, for any exceptional reason, the delivery is delayed, the customer will be contacted by e-mail or telephone. When receiving furniture, please make sure all pieces have arrived in good conditions. If the customer notices any anomaly, he/she has to make a notation on the delivery bill. In case of doubt or if the customer does not have enough time to check the product carefully, please write on the delivery bill the following sentence: “NEED TO BE EXAMINED” along with the customer’s signature. This is mandatory in order to solve problems faster. In2wood can not be held responsible for damages caused during the delivery if the previous detailed instructions have not been respected by the customer. To avoid damaging the contents, it is recommended not to use sharp or pointy objects in order to open the boxed received. If the customer has not provided a complete or correct delivery address, or if the goods have not been picked up in time, he/she accepts to pay the return charges. Delivery does not include assembly services. Under no circumstances In2wood will assume the return charges.

Delivery Time

The delivery time depends on the delivery address as well as on the product type. Once the payment is confirmed by our accounting department, the delivery takes approximately 4 to 10 working days. Those delivery times are indicative and depend on the carrier GLS. Under no circumstances In2wood can be held responsible for delays caused under the control of the carrier GLS. Orders of references available in stock are prepared in order to be sent in the next 24 hours following the order payment, from Monday to Friday, 9am to 6pm (except during bank holiday, summer break and Christmas holidays). Orders of references that are not available in stock are subject to the available dates of when the item will be back in stock. For more information on those delivery times, please contact us at shop@in2wood.be.

Exchanges & Returns

All the references on our website are made in the highest quality and pass rigorous and exhaustive controls. Still, if the customer is not happy with the received good, he/she can return his/her part or entire purchase, or proceed to an exchange (of size or model) within a maximum of 15 days after receiving his/her order. For any return procedure, the customer will have to communicate previously with the customer service at shop@in2wood.be to receive the return instructions. In2wood customer service will attend the customer within 24 to 48 hours on working days by mail.

Condition for returns

The products must not have been used, must remain in their original packaging, with their respective original labels on. Products on sale and/or special offers can not be returned. Once the return is accepted by In2wood’s customer service, the customer will received instructions in order to proceed to it. The return charges are borne by the customer and can only be refunded if the product is defective. When In2wood receives the returned goods, they are examined. The refund corresponding to the references’ value can only occur if the goods returned fulfill In2wood’s return conditions. The customer will be refunded in a maximum of 30 days. For each and every order placed on in2wood.be, In2wood reserves the right to cancel y proceed to the partial or complete return of the order.

Damaged or defective goods

If the good has been damaged during the shipment or is, in any way, defective, In2wood will pay the shipment costs caused by a second delivery. If the customer notices any damage or defect on the good, he/she must contact in2wood’s customer service at shop@in2wood.be within 24 hours following the reception, sending a detailed description of the damages with pictures enclosed. In2wood’s customer service will examine the damages and offer the best solutions, as for instance, the replacement of the damaged good, or of a piece of the affected material. In2wood can not be held responsible in any way if the damage is caused when opening the received box. The returns accepted by In2wood's customer service must be sent to the following address: In2wood - Hoge Brug 28 - 9280 Denderbelle - Belgium.

Customer Service

The customer service as at your service by mail at shop@in2wood.be.

Responsibility

In2wood can not be held responsible for the misuses of the purchased goods.

Liability

Without prejudice to the application of provisions of mandatory law or public order, In2wood expressly declines any liability for any damage caused by the delivered goods (or their usage). Even if In2wood is under obligation to provide compensation for damage, it shall always be limited to the direct damage incurred. Any claim concerning indirect damage, including but not confined to bodily injury, consequential damage and damage to third parties, shall be expressly excluded. In2wood declines any liability for damage and/or impairment resulting directly or indirectly from: human intervention in the wood or other delivered materials & incorrect storage, assembly or fitting of the sold goods. The fitting and where applicable assembly of the sold goods shall occur entirely at the risk of the buyer.

Nullity

Any provision of these General Conditions of Sale held to be fully or partly null and void shall not affect the validity of the other provisions.

Disputes

All disputes with consumers shall be subject to the exclusive jurisdiction of the courts in the judicial district of the vendor. All disputes with enterprises or traders shall be subject to the exclusive jurisdiction of the courts at Antwerp. All disputes shall be governed by the laws of Belgium.

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